Returns & Exchanges
At tomtoc, we stand by the quality of our products and offer a 30-day money-back guarantee for any reason. If you are not completely satisfied with your purchase, you can return your item in its original condition for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Ensure the item is in its original packaging with all tags attached, and include a copy of your packing slip inside the box.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing