Frequently Asked Questions
Everything you need to know about your tomtoc experience.
What is the standard shipping timeframe for my order?
Orders are typically processed within 1-2 business days. Standard shipping within the continental U.S. usually takes 3-7 business days, while international shipping varies by destination.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original condition and packaging within 30 days of delivery.
Do tomtoc products come with a warranty?
Yes, all tomtoc products come with a 12-month worry-free warranty. You can also extend your warranty by registering your product on our official website.
How do I know if a sleeve or case will fit my laptop?
We provide internal dimensions for every product on the individual product pages. We recommend measuring your laptop and comparing it against these dimensions to ensure a perfect fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. Please contact our support team within 1 hour of placing your order if you need to make changes or cancellations.